FREQUENTLY ASKED QUESTIONS
Everything you need to know about booking a sim, membership, gift cards, lessons and visiting Dye House Golf. Can’t find your answer? Our team is happy to help.
BOOKING & PLAYING
How do I book a sim?
All bookings are made online through YourGolfBooking and you can book 24/7. Choose The Original Sim or The Glass Works, pick your time and pay securely. Book a sim here.
What is the difference between the sims?
The Original Sim has its own bar and staff for Play with Bar bookings, so it costs a little more. The Glass Works is self-service, which is why it’s cheaper. The technology, screen and tee system are very similar. Compare our sims.
How many people can play on the sim?
The Original Sim can hold up to 40 people and we recommend up to 16 players. Self Service at The Original Sim is for up to 8 players, and The Glass Works is for up to 4 players. For groups of more than 8, whether you are a member or pay as you go, please book Play with Bar in The Original Sim.
How much does it cost?
Play with Bar in The Original Sim is £35 per hour (minimum 2 hours, 12pm to 11pm). Self-service sessions start from £12 for 30 minutes. Members get 50% off self-service bookings.
What are your opening hours?
The Glass Works is open for self-service from 6am to 11pm every day. The Original Sim is available for self-service Sunday to Thursday 6am to 11pm, Friday 6am to 5pm and Saturday 6am to 2pm, and for Play with Bar every day from 12pm to 11pm. We’re open every day of the year except 25 December.
When can I play Self Service at The Original Sim?
Sunday to Thursday 6am to 11pm, Friday 6am to 5pm and Saturday 6am to 2pm. Self Service times are limited on Friday evenings and Saturday afternoons and evenings, as Play with Bar bookings take priority. The Glass Works is open for Self Service from 6am to 11pm every day.
Do I need my own equipment?
For Play with Bar, golf clubs are available to hire. For self-service play, please bring your own equipment, which must be suitable for playing golf. We actually encourage you to bring your own clubs either way.
How do I get into The Glass Works?
The Glass Works is self-service. We email you instructions before your booking and you let yourself in with our smart door lock.
Are the sims suitable for left-handed golfers?
Yes. Left-handed golfers often prefer The Glass Works, as the tracking unit is mounted overhead.
Can I book a party or work event?
Yes. The Original Sim holds up to 40 people, with up to 16 players recommended, and has its own fully licensed bar, so it’s ideal for birthdays, stag dos and work socials. Book Play with Bar online, or send us a message with your date and numbers and we’ll help you plan it.
FOOD & DRINK
Do you have a bar?
The Original Sim has a fully licensed bar with drinks and snacks, including beers on tap. The Glass Works is self-service and does not have a bar.
Do you serve food?
No, but feel free to order a takeaway!
MEMBERSHIP
What memberships do you offer?
We have two monthly memberships. Flexible (£24 per month) gives you 50% off all self-service bookings and 10% off Play with Bar. Premium (£96 per month) includes 8 hours of self-service sim hire every month, 20% off Play with Bar, and 50% off further self-service bookings once your 8 hours are used. Both let you book up to 60 days ahead. Find out more.
How do Premium membership hours work?
Your 8 hours are added on the 1st of each month and reset on the 1st of the next month. Unused hours do not roll over. If you join part way through a month, for example on the 20th, you get the full 8 hours to use until the end of that month.
Can I become a member now?
Yes! You can join using the sign up form on our membership page. If you need extra help registering, come and see us in person and a member of the team will take you through it.
How do I book as a member?
Create a YourGolfBooking account and sign up as a member. Once you’re a member you can book now and your member benefits are applied automatically.
How do I book Flexible membership play?
Log in to YourGolfBooking and choose Self Service play at The Original Sim or The Glass Works. Your 50% member discount is applied automatically at checkout. Book now.
How do I book Premium membership play?
Premium members have their own section on YourGolfBooking. Log in and choose the Premium members option to book Self Service play at The Original Sim or The Glass Works.
How often can I book, and how many guests can I bring?
As often as you like, there is no limit! Flexible members can book for up to 4 players and Premium members for up to 8 players per booking, including the member. The Glass Works takes up to 4 players, so for 5 to 8 players please book Self Service at The Original Sim. For more than 8 players, please book Play with Bar.
What happens if I want to upgrade from Flexible to Premium?
Email info@dyehousegolf.com or get in touch through our contact page. We will cancel your Flexible membership and send you a payment link for Premium. We will then add a £24 credit balance to your existing YourGolfBooking account, worth two hours of Self Service play at member prices.
Is there a minimum term?
No, there is no minimum term and you can cancel anytime. Use our cancel membership page or email info@dyehousegolf.com. Cancel before your next payment date to avoid being charged for the following month.
GIFT CARDS
How do I buy a gift card?
Go to our gift cards page and add the gift card you’d like. Enter your name (or leave it blank to stay anonymous), the email address of the person receiving the gift and an optional message. Choose the date you want it sent and follow the steps at checkout.
How do I book using a gift card?
The person receiving the gift needs to create a YourGolfBooking account. Once registered, go to My Account and choose Redeem a Gift Card. The amount is added to your YourGolfBooking balance, ready to spend.
Can I spend a gift card on food and drinks?
Unfortunately not. Gift cards can only be used on sim hire for Play with Bar or Self Service.
Can I send a gift card for Christmas?
Yes! Choose the Christmas option and Santa will deliver the gift card on Christmas Day.
Do gift cards expire?
No, there’s no expiry date. We do advise setting up a YourGolfBooking account and adding the gift card to your balance as soon as possible.
GOLF LESSONS
Who gives the lessons?
Lessons are with Nick Marsh, a PGA-trained coach and former English Amateur Champion who has played on the Challenge Tour. Meet Nick.
Who are the lessons for?
Everyone, of every age and ability. Whether you are picking up a club for the first time or chasing a lower handicap, every lesson is one-to-one and tailored to you.
How much are lessons?
A 30 minute lesson is £30 and a 1 hour lesson is £50. The golf lesson package gives you five 30 minute lessons for £140, saving £10 on booking them one at a time.
How do I book a lesson?
Lessons are booked online through YourGolfBooking. Tap BOOK NOW on the lesson you want on our lessons page, scroll down to Golf Lessons, choose the Nick Marsh lesson, add yourself as the player and pick a time.
What is included in the golf lesson package?
Five 30 minute lessons with Nick Marsh for £140, with unlimited balls and full access to Trackman technology. Tap BUY PACKAGE on our lessons page to sign up.
Where do the lessons take place?
On our Trackman golf simulators at Dye House Golf, Owler Ings Road, Brighouse, HD6 1EJ, so you can see your ball flight and club data on every shot.
Can children have lessons?
Yes, lessons are open to every age. Anyone under 18 must be accompanied by a responsible adult while they are at the venue.
VISITING US
Where are you?
Dye House Mill, Owler Ings Road, Brighouse, West Yorkshire, HD6 1EJ. See where we are or get directions.
Do you sell golf equipment?
Yes, we sell a range of golf equipment and accessories. Just ask while you’re here.
Something went wrong during my session. What should I do?
Sorry about that. Please call us on 01484 402268 if you need help straight away, or report an incident and we’ll look into it.
How do I contact you?
Call us on 01484 402268, email info@dyehousegolf.com or use the form on our contact page.
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STILL GOT A QUESTION?
Our team is happy to help with bookings, parties, membership or anything else.